Journal Open Access Reviewers

International Journal of Customer Relationship Marketing and Management (IJCRMM)

Open Access Article Processing Charge (APC)

Reviews & Testimonials

Publishing with IGI Global has been very productive for me. Over the years, I have seen how IGI Global’s technological capabilities have come to the fore with their book publishing system, which vastly simplifies the process, particularly the uploading of manuscript contents, the double-anonymized peer review process, and the book proofing. IGI Global has given me a way to speak to the larger world about important research and work.

- Dr. Shalin Hai-Jew (Kansas State University, USA)

Publishing with IGI Global has been a very positive experience. We have been guided through the very complicated process swiftly and securely by simply following their concise instructions. The response to the first edition was much greater than expected, I think due to the excellent marketing system of IGI Global. The ability to get the book delivered to the world is not less important than the writing of it. As authors, we are very grateful to IGI Global for all of their efforts on our behalf.

- John Radke, BM, MBA

It was quite a delight to be published with IGI Global. The process itself was simple and supportive. I know they have a huge readership across the world. I am happy that my works are part of this research family.

- Mr. Dhaval Joshi (Senior Product Manager at Tencent in Shenzhen, China)

Publishing with IGI Global has allowed me to contribute new work across my diverse research interests…I appreciate the IGI Global mission to disrupt the scholarly publishing community with its systematic process for expert peer review and inter/transdisciplinary subject areas.

- Dr. Robin Throne (Northcentral University, USA)

Having released several books and a number of other research publications with IGI Global, I am more than happy to continue this collaboration in a friendly environment created by IGI Global staff. I definitely look forward to collaborating with IGI Global in the future heartily and endorse this outstanding publisher to all my colleagues.

- Dr. Vasilii Erokhin (Harbin Engineering University, China)

The experience with IGI Global has been positive because they are open to new ideas and offer a variety of opportunities for scientists to inform the society about current research, start discussions on emerging research trends, and provide a platform for the development of new knowledge.

- Dr. Linda Daniela (University of Latvia, Latvia)

News & Media

How are Predatory Publishers Preying on Uninformed Scholars? Don’t Be a Victim

Open Access Approaches: Benefits for Researchers, Librarians, and Publishers

Journal Catalog 2021/2022

Please click here for information regarding editorial board roles and responsibilities.

Editorial Board

Editor-in-Chief: Riyad Eid, United Arab Emirates University, United Arab Emirates https://orcid.org/0000-0002-5900-2225
Associate Editors: Ahmed El-Masry, Coventry University, United Kingdom; Ahmed Hassanien, Napier University, United Kingdom; Gomaa Agag, Nottingham Trent University, United Kingdom; Hatem El-Gohary, College of Business & Economics, Qatar University, Qatar https://orcid.org/0000-0001-6139-7054; Roger Mason, Durban University of Technology, South Africa https://orcid.org/0000-0001-7927-1767; Salaheldin Ismail Salaheldin, Helwan University, Egypt
Editorial Review Board: A. El-Galfy, Gulf University, Kuwait; A. Khade, California State University - Stanislaus, United States; Abdel Ahmed, Abu Dhabi University, United Arab Emirates; Adrian Payne, The University of New South Wales, Australia; Ahmed Hamdy, University of Science and Technology Beijing, China https://orcid.org/0000-0002-0869-5711; Ali Abdelkader, Kafrelsheikh University, Egypt; B. Patel, Myers University, United States; Chanan Syan, University of the West Indies, United Kingdom; Christina Goulding, Wolverhampton University, United Kingdom; Despina Karayanni, University of Patras, Greece; Dr. Hamza Saad Mohamed, Zayed University, United Arab Emirates https://orcid.org/0000-0001-5940-274X; George J. Avlonitis, Athens University of Economics and Business, Greece; Hamed Shamma, The American University in Cairo, Egypt; Hamza Saad, University of Sharjah, United Arab Emirates; Hisham Farag, University of Birmingham, United Kingdom; In Lee, Western Illinois University, United States; Jamie Burton, Manchester Business School, United Kingdom; Jeffrey Hsu, Fairleigh Dickinson University, United States; Jim Hamill, University of Strathclyde, United Kingdom; Khaled Hussainey, University of Stirling, United Kingdom; Luiz Moutinho, University of Suffolk, United Kingdom; Miguel Martins, University of Wolverhampton, United Kingdom; Mohamed Khashan, Mansoura university, Egypt https://orcid.org/0000-0001-5544-8230; Mohamed Mostafa, Auburn University, United States; Mohammed Al-Madhoun, University of Wolverhampton, United Kingdom; Mohammed Alomiri, Umm Al-Qura University, Saudi Arabia; Mohammed Saleh, Tanta University, Egypt; Nasser Easa, Beirut Arab University, Egypt https://orcid.org/0000-0002-3510-4200; Neeru Malhotra, Aston University, United Kingdom; Nur Mansor, University Technology of Malaysia, Malaysia; Omnia Abdel-Salam, Aston University, United Kingdom; Ozcan Kilic, Universitiy of Wisconsin River Falls, United States https://orcid.org/0000-0003-3808-2059; Paschal Anosike, University of Wolverhampton, United Kingdom; Paul Trott, University of Portsmouth, United Kingdom; Pennie Frow, The University of Sydney, Australia; Rana Tassabehji, Bradford University, United Kingdom; Ricardo Colomo-Palacios, Ostfold University College, Norway; Richard Staelin, Duke University, United States; Roya Rahimi, University of Wolverhampton, United Kingdom; Safaa Hussein, Bradford University, United Kingdom; Shaukat Ali, University of Wolverhampton, United Kingdom; Svend Hollensen, University of Southern Denmark, Denmark

Reviewer Application

Peer Review

The peer review process is the driving force behind all IGI Global books and journals. All IGI Global reviewers maintain the highest ethical standards and each manuscript undergoes a rigorous double-anonymized peer review process, which is backed by our full membership to the Committee on Publication Ethics (COPE). The full publishing process and peer review are conducted within the IGI Global eEditorial Discovery® online submission system and on average takes 30 days. Learn More

IGI Global book and journal editors and authors are provided written guidelines and checklists that must be followed to maintain the high value that IGI Global places on the work it publishes. IGI Global reviewers are an important component of the scholarly process and therefore are instructed to provide comprehensive, detailed appraisals of work that they are reviewing to assist the author in improving the quality and usability of the presented research. It is the policy of IGI Global to maintain high ethical standards in all publications. These standards pertain to all books, journals, chapters, and articles accepted for publication. View Full Ethics and Malpractice Statement

Review for This Journal

To apply to become a reviewer for an IGI Global journal, you must complete the ad hoc reviewer application form. As an ad hoc reviewer, you have the valuable opportunity to review some of the most advanced scholarly research manuscripts in the field and the overall success of the journal is dependent on your reviews. As such, ad hoc reviewers are appointed to serve for one year and upon completion of this term, ad hoc reviewers will have the potential to be promoted to a full editorial review board member based on the timeliness and quality of the reviews received. Learn More

Editorial Policy

IGI Global holds its journals to the highest ethical practices. View Full Editorial Policy

Ethics and Malpractice

Contact

Submission-Related Inquiries
All inquiries regarding IJCRMM should be directed to the attention of:

Riyad Eid
Editor-in-Chief
International Journal of Customer Relationship Marketing and Management
E-mail:ijcrmm@igi-global.com

Author Services Inquiries
For inquiries involving pre-submission concerns, please contact the Journal Development Division:
journaleditor@igi-global.com

Open Access Inquiries
For inquiries involving publishing costs, APCs, etc., please contact the Open Access Division:
openaccessadmin@igi-global.com

Production-Related Inquiries
For inquiries involving accepted manuscripts currently in production or post-production, please contact the Journal Production Division:
journalproofing@igi-global.com

Rights and Permissions Inquiries
For inquiries involving permissions, rights, and reuse, please contact the Intellectual Property & Contracts Division:
contracts@igi-global.com

Publication-Related Inquiries
For inquiries involving journal publishing, please contact the Acquisitions Division:
acquisition@igi-global.com

Discoverability Inquiries
For inquiries involving sharing, promoting, and indexing of manuscripts, please contact the Citation Metrics & Indexing Division:
indexing@igi-global.com

Editorial Office
701 E. Chocolate Ave.
Hershey, PA 17033, USA
717-533-8845 x100