MLA
Falk, Louis K., et al. "Website Usability: A Re-Examination through the Lenses of ISO Standards." Web Design and Development: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 262-277. https://doi.org/10.4018/978-1-4666-8619-9.ch013
APA
Falk, L. K., Sockel, H., & Chen, K. (2016). Website Usability: A Re-Examination through the Lenses of ISO Standards. In I. Management Association (Ed.), Web Design and Development: Concepts, Methodologies, Tools, and Applications (pp. 262-277). IGI Global. https://doi.org/10.4018/978-1-4666-8619-9.ch013
Chicago
Falk, Louis K., Hy Sockel, and Kuanchin Chen. "Website Usability: A Re-Examination through the Lenses of ISO Standards." In Web Design and Development: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 262-277. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-8619-9.ch013
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