Journal Navigation
International Journal of Technology-Enabled Student Support Services (IJTESSS)
Open Access Journal

International Journal of Technology-Enabled Student Support Services (IJTESSS)

This journal converted to Gold Open Access on January 1, 2023
Formerly International Journal of Technology and Educational Marketing (IJTEM)
*It is with a heavy heart that IGI Global announces the passing of Dr. Purnendu Tripathi, Deputy Director, Indira Gandhi National Open University, India, who served in a number of capacities with IGI Global, including as co-Editor-in-Chief of the International Journal of Technology-Enabled Student Support Services (IJTESSS) and the International Journal of Technology and Educational Marketing (IJTEM). Dr. Tripathi has also served as a guest editor for various journals of IGI Global as well as a co-editor of several book publications including casebooks, handbooks of research, and edited monographs. We offer our deepest condolences to his friends, colleagues, and family.
Editors-in-Chief: Siran Mukerji (Indira Gandhi National Open University, New Delhi, India), Anjana (Indira Gandhi National Open University, New Delhi, India)
Indexed In: INSPEC and 1 more indices
Published: Continuous Volume |Established: 2019
ISSN: 2577-5871|EISSN: 2577-588X|DOI: 10.4018/IJTESSS
Latest Published Articles
Published: Jan 27, 2023
DOI: 10.4018/IJTESSS.317410
Volume 12
Rex Perez Bringula, John Vincent T. Canseco, Patricia Louise J. Durolfo, Lance Christian A. Villanueva, Gabriel M. Caraos
This study determined the effects of computer-based training in computer hardware servicing with a pedagogical agent named “DAC: The Builder” on the academic performance of computing students.... Show More
Download Sample (PDF): Article
Cite Article

MLA

Bringula, Rex Perez, et al. "Effects of Computer-Based Training in Computer Hardware Servicing on Students' Academic Performance." vol.12, no.1 2022: pp.1-13. http://doi.org/10.4018/IJTESSS.317410

APA

Bringula, R. P., Canseco, J. V., Durolfo, P. L., Villanueva, L. C., & Caraos, G. M. (2022). Effects of Computer-Based Training in Computer Hardware Servicing on Students' Academic Performance. , 12(1), 1-13. http://doi.org/10.4018/IJTESSS.317410

Chicago

Bringula, Rex Perez, et al. "Effects of Computer-Based Training in Computer Hardware Servicing on Students' Academic Performance," 12, no.1: 1-13. http://doi.org/10.4018/IJTESSS.317410

Export Reference

Mendeley
Published: Jan 6, 2023
DOI: 10.4018/IJTESSS.316211
Volume 12
Abdalganiy Wakjira, Samit Bhattacharya
In an asynchronous e-learning, students find themselves all alone in their learning process. This feeling of loneliness results in frustration and loss of motivation, leading to a high drop-out... Show More
Download Sample (PDF): Article
Cite Article

MLA

Wakjira, Abdalganiy, and Samit Bhattacharya. "Student Engagement Awareness in an Asynchronous E-Learning Environment: Supporting a Teacher for Gaining Engagement Insight at a Glance." vol.12, no.1 2022: pp.1-19. http://doi.org/10.4018/IJTESSS.316211

APA

Wakjira, A. & Bhattacharya, S. (2022). Student Engagement Awareness in an Asynchronous E-Learning Environment: Supporting a Teacher for Gaining Engagement Insight at a Glance. , 12(1), 1-19. http://doi.org/10.4018/IJTESSS.316211

Chicago

Wakjira, Abdalganiy, and Samit Bhattacharya. "Student Engagement Awareness in an Asynchronous E-Learning Environment: Supporting a Teacher for Gaining Engagement Insight at a Glance," 12, no.1: 1-19. http://doi.org/10.4018/IJTESSS.316211

Export Reference

Mendeley
Published: Jan 1, 2021
DOI: 10.4018/IJTESSS.2021010101
Volume 11
Deogratius Mathew Lashayo, Julius Raphael Athman Mhina
Over the years, higher learning institutions (HLIs) have been deploying e-learning systems to complement traditional learning systems in Tanzania. This initiative has consumed many resources... Show More
Download Sample (PDF): Article
Cite Article

MLA

Lashayo, Deogratius Mathew, and Julius Raphael Athman Mhina. "Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality." vol.11, no.1 2021: pp.1-16. http://doi.org/10.4018/IJTESSS.2021010101

APA

Lashayo, D. M. & Mhina, J. R. (2021). Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality. , 11(1), 1-16. http://doi.org/10.4018/IJTESSS.2021010101

Chicago

Lashayo, Deogratius Mathew, and Julius Raphael Athman Mhina. "Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality," 11, no.1: 1-16. http://doi.org/10.4018/IJTESSS.2021010101

Export Reference

Mendeley
Description, Mission, Scope & Coverage
Description:
The International Journal of Technology-Enabled Student Support Services (IJTESSS) presents, analyzes, shares, and collaborates ideas, experiences, research studies, and cases on the advancements, innovations, and implementations of technology in student support services covering the entire gamut... Show More
Mission & Scope:
The mission of International Journal of Technology-Enabled Student Support Services (IJTESSS) is to provide an international forum for technological innovations and its related applications for effective student support services and its management and administration in all the segments/stages of education (formal as well as non-formal), including, but not limited to, early childhood education... Show More
Coverage:
  • Academic program life cycle management and Student Support
  • Advertising and promotion of academic programs and Student Support Services
  • Digital Support Services and Education
  • Direct marketing of educational programs
  • Education product management
  • Educational and allied services marketing
  • Educational branding
  • Educational institution corporate identity
  • Educational partnership management
  • Educational product management & and differentiation
  • Educational services and its marketing
  • Ethical issues in the Student Support Services
  • Globalization and Student Support
  • Innovations in technology for Student Support
  • Integrated Virtual learning Environment and Support Services
  • Interactive technologies for marketing of Support Services
  • International partnership and franchising
  • Management of technology and marketing-led change in education
  • Market segmentation and Education Support
  • Network marketing of educational institutions
  • Online Learning and Student Support
  • Open and Distance Learning Support Services
  • Quality assurance in educational programs and support services
  • Quality, gaps analysis, and Grievance Redressal in institutional support services
  • Role of technology in promotional mix and education
  • Skill Development and Competency Enhancement Support and Services
  • Societal marketing and educational Support
  • Strategic collaboration and transnational Student Support Services
  • Student as customers and institutions as corporate houses
  • Student Life Cycle Management
  • Student Recruitment, Development, Retention and Assessment
  • Student Support towards sustainable educational development
  • Students Relationship Management
  • Support Services for International Students
  • Technology and Support Services for In Campus and Off Campus Students
  • Technology driven Support Services for Learners with Special Needs
  • Technology enhanced Educational Partnership
  • Technology for transnational partnership and collaboration in education
  • Technology in educational program development
  • Technology in services marketing of education
  • Trademark of academic programs and Support Services
  • Transnational strategies for Student Support Services
  • Virtual Student Support Administration
  • Vocational Education and Student Support
Editorial Policy
IGI Global holds its journals to the highest ethical practices. View Full Editorial Policy
Abstracting and Indexing
IGI Global Open Access
When you publish under the OA model with IGI Global, you enable your work to be viewed by millions of readers worldwide immediately after publication and you are able to experience our personal support and commitment to editorial service. This includes:
  • Timely Publication: Quick Turnarounds & Prompt Peer Review (No Embargoes)
  • Continuous Support: In-House, Personalized Service Throughout the Entire Process
  • Cutting-Edge Technology: Proprietary Technologies & Integrations With Major Open Access Platforms
  • Diverse Options: Individual APCs, Platinum Funding, Institutional Open Access Agreements, & More
  • Research Advancement First: IGI Global Prioritizes Research Over Profit by Forfeiting Subscription Revenue
  • Unmatched Transparency: Comprehensive Visibility in Processes, Licensing, & More
  • Rapid Transformation: IGI Global is One of Few Publishers That Have Completed the Open Access Transition
  • Independence and Integrity: IGI Global is Committed to Maintaining its Autonomy as an Independent Publisher
  • Medium-Sized, Yet Powerful: IGI Global Offers Advantages of a Medium-Sized Publisher With the Reach of a Larger Publisher
Article Processing Charges
Article Processing Charge (APC):

Payment of the APC fee (directly to the publisher) by the author or a funding body is not required until AFTER the manuscript has gone through the full double-anonymized peer review process and the Editor(s)-in-Chief at his/her/their full discretion has/have decided to accept the manuscript based on the results of the double-anonymized peer review process. 

What Does IGI Global's Open Access APC Cover?

In the traditional subscription-based model, the cost to the publisher to produce each article is covered by the revenue generated by journal subscriptions. Under OA, all the articles are published under a Creative Commons (CC BY) license; therefore, the authors or funding body will pay a one-time article processing charge (APC) to offset the costs of all of the activities associated with the publication of the article manuscript, including:

  • Digital tools used to support the manuscript management and review process
  • Typesetting, formatting and layout
  • Online hosting
  • Submission of the journal's content to numerous abstracts, directories, and indexes
  • Third-party software (e.g. plagiarism checks)
  • Editorial support which includes manuscript tracking, communications, submission guideline checks, and communications with authors and reviewers
  • All promotional support and activities which include metadata distribution, press releases, promotional communications, web content, ads, fliers, brochures, postcards, etc. for the journal and its published contents
  • The fact that all published articles will be freely accessible and able to be posted and disseminated widely by
    the authors
  • Professional line-by-line English language copy editing and proofreading*

*This service is only performed on article manuscripts with fully paid (not discounted or waived) APC fees.

APC Subsidizing and Funding

To assist researchers in covering the costs of the APC in OA publishing, there are various sources of OA funding. Additionally, unlike many other publishers, IGI Global offers flexible subsidies, 100% Open Access APC funding, discounts, and more. Learn More

Open Access Funding Resources
IGI Global recognizes that many researchers may not know where to begin when searching for OA funding opportunities. IGI Global recently launched an Open Access Funding Resources page for researchers to browse. This page provides a comprehensive list of OA funding sources available for researchers to secure funds for their various OA publications.
Submit to This Journal
This journal is currently actively seeking new submissions. Interested authors should ensure that their article manuscript adheres to the journal's submission guidelines and before you write page, which include originality of the manuscript, APA formatting information and examples, manuscript requirements, and more. To submit an article for consideration, please begin the submission process below.
Contact
Submission-Related Inquiries
Siran Mukerji
Anjana
Editors-in-Chief
International Journal of Technology-Enabled Student Support Services (IJTESSS)
E-mails: siranmukerji@gmail.com & anjana.virbhan@gmail.com

Author Services Inquiries
For inquiries involving pre-submission concerns, please contact the Journal Development Division:
journaleditor@igi-global.com

Open Access Inquiries
For inquiries involving publishing costs, APCs, etc., please contact the Open Access Division:
openaccessadmin@igi-global.com

Production-Related Inquiries
For inquiries involving accepted manuscripts currently in production or post-production, please contact the Journal Production Division:
journalproofing@igi-global.com

Rights and Permissions Inquiries
For inquiries involving permissions, rights, and reuse, please contact the Intellectual Property & Contracts Division:
contracts@igi-global.com

Publication-Related Inquiries
For inquiries involving journal publishing, please contact the Acquisitions Division:
acquisition@igi-global.com

Discoverability Inquiries
For inquiries involving sharing, promoting, and indexing of manuscripts, please contact the Citation Metrics & Indexing Division:
indexing@igi-global.com

Editorial Office
701 E. Chocolate Ave.
Hershey, PA 17033, USA
717-533-8845 x100
Archiving
All of IGI Global's content is archived via the CLOCKSS and LOCKSS initiative. Additionally, all IGI Global published content is available in IGI Global's InfoSci® platform.
Ownership and Management

The International Journal of Technology-Enabled Student Support Services (IJTESSS) is owned and published by IGI Global.

International Journal of Technology-Enabled Student Support Services (IJTESSS) is editorially independent, with full authority of the journal's content falling to the Editor-in-Chief and the journal's Editorial Board.

The In-House Editorial Office manages the publishing operations of the journal.

IGI Global
701 East Chocolate Avenue
Hershey, PA 17033
USA

Principal Contact
Grace Long
Managing Editor of Journal Development
IGI Global
Phone: (717) 533-8845 ext. 147
E-mail: glong@igi-global.com

Support Contact
Marissa Massare
Development Editor - International Journal of Technology-Enabled Student Support Services (IJTESSS)
IGI Global
Phone: 717-533-8845
E-mail: mmassare@igi-global.com