Research on Cross-Industry Digital Transformation Under the New Normal: A Case Study of China

Background

With the rapid development of cloud computing, big data, artificial intelligence, 5G and other digital technology, the digital wave characterized by digital networking, information and intelligence has swept the world (Cloud Computing and big data Research Institute of China Academy of Information and Communications, 2021). In addition, the COVID-19 epidemic has also accelerated the process of digital transformation. Opinion papers (Fletcher & Griffiths, 2020), reports of advisory and opinion-makers (UN opinion Governors 2020 McKinsey Digital, 2020), and statements of respected personalities from the worlds of science and business (Martin-Barbero, 2020) have confirmed that the COVID-19 pandemic has undoubtedly led to organizational change, forced a redefinition of business strategy, and acted as a catalyst for digital transformation in many areas of the economy, health care, and education (Renata, 2020). By 2020, the global digital economy has accounted for more than 40% of GDP (Figure 1). The digital economy has become an important power source of world economic growth and the trend of digitization has been irresistible.