Feeling Closer Despite the Distance: How to Cultivate Togetherness Within Digital Spaces

Abstract

In the framework of “togetherness” as a psychophysiological experience of social presence, the current chapter highlights the importance of work environments to socializing. The absence of such physical collective spaces impacts group-dynamics and team performance in online meetings, which also tend to prioritize task-solving discussions and limit non-verbal exchanges. Interpersonal coordination (or “social glue”), characterized by a spontaneous mutual attunement, both in speech and gestures, is classically observed during collective events where social-bonding and affiliation are promoted. This chapter will review the cognitive, behavioral, and physiological consequences of togetherness and integrate those in the context of recent technological advancements in computer-mediated interaction which have culminated in the advent of virtual and augmented reality. Given the potential of such methods to increase embodied interactions, they have been coined as “empathy machines” and could be seen as a technological solution to restore the experience of togetherness in the workplace.