CSR Activities as a Neutralizer: Halo Effect of CSR for Asian Companies

CSR Activities as a Neutralizer: Halo Effect of CSR for Asian Companies

Muhammad Faisal Sultan, Sadia Khurram Shaikh, Muhammad Nawaz Tunio
DOI: 10.4018/979-8-3693-0363-4.ch010
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Abstract

Companies use CSR activities in order to enhance their image as well as to foster business performance. CSR activities are also used as a weapon to manage customer perceptions during the time of crisis. Therefore, the halo effect is the terminology that is required to be studied for enhancing knowledge and contribution to literature and research. However, contributions with reference to Asian companies may make understanding much better as there is a severe lack of studies that are focused on the halo effect of CSR from Asian companies. Therefore, this chapter has been written purposively to enhance the knowledge of researchers, academicians, and practitioners with reference to the halo effect of CSR activities of Asian companies. Hence, the significance of this study has many folds and will add to academic as well as pragmatic research and understanding.
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Introduction

Companies from all around the globe have started to enter other locations. Similar is also valid for East Asia, especially for China or Japan. However, these companies also face severe issues in managing cultural orientation in the Western side of the world. Especially when there is any negative issue or rumor that gets triggered in local communities. In fact, due to this form of conditions company may face several conditions that are out of their control for e.g., negative issues get propagated through local media or through interaction of customers or through the internet, etc. Hence the use of CSR activities may act as a buffer to control the negative effect of these forms of rumors or negative information through developing positive and pro-social image of the company (Cho & Kim, 2012). Although there are two main types of halo effect, i.e., inter-dimensional similarity halo effect and general impression halo effect. However, these two dimensions cannot be segregated on empirical backgrounds. However, research related to CSR’s Halo Effect explored two separate categories i.e., within-domain CSR Halo effects in comparison to cross-domain Halo Effects and Likelihood performance CSR Halo Effect in comparison to Performance CSR Halo-Effect (Smith et al., 2019).

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