Conversational Agents and Natural Language Interaction: Techniques and Effective Practices
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Conversational Agents and Natural Language Interaction: Techniques and Effective Practices

Diana Perez-Marin, Ismael Pascual-Nieto
Indexed In: SCOPUS View 2 More Indices
Release Date: June, 2011|Copyright: © 2011 |Pages: 476
DOI: 10.4018/978-1-60960-617-6
ISBN13: 9781609606176|ISBN10: 1609606175|EISBN13: 9781609606183
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Description & Coverage
Description:

By combining agent capabilities with computational linguistics, conversational agents can exploit natural language technologies to improve communication between humans and computers.

Conversational Agents and Natural Language Interaction: Techniques and Effective Practices is a reference guide for researchers entering the promising field of conversational agents. It provides an introduction to fundamental concepts in the field, collects experiences of researchers working on conversational agents, and reviews techniques for the design and application of conversational agents. The book discusses the successes of and challenges faced by researchers, designers, and programmers who want to use conversational agents for e-commerce, help desks, website navigation, personalized service, and training or education applications.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Agent Capabilities
  • Agent Expressiveness
  • Computational Linguistics
  • Conversational Agents
  • Conversational Personal Assistants
  • Design of Conversational Agents
  • Dialogue Management Techniques
  • Interactive Agents
  • Natural Language (NL) Interaction
  • User Interaction and Conversational Agents
Reviews & Statements

This book is intended to serve as a reference guide for people who want to start their research in the promising field of conversational agents. It will not be necessary that readers have previous knowledge on the topic, as the first part of the book will be devoted to the fundamental concepts. Similarly, readers are not expected to have technical knowledge as authors will be requested to write the chapters so that they can be understood by experts in non-technical domains, given the multidisciplinary nature of the field covered by the proposed book.

– Diana Perez-Marin, Universidad Rey Juan Carlos, Spain; and Ismael Pascual-Nieto, Universidad Autónoma de Madrid, Spain

This collection of eighteen articles on human-computer interaction showcases current scholarship in the field of Natural Language Interaction (NLI) and specifically the use of conversational agents for intuitive user interfaces. [...] Contributors include academics and professionals from computer science, ergonomics and linguistics backgrounds from institutions around the world.

– Book News, Reference - Research Book News - August 2011
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Editor/Author Biographies
Diana Pérez-Marín received the Ph.D. degree in Computer Science and Engineering from the Universidad Autónoma de Madrid in 2007, and her degree in Computer Science by the Universidad Autónoma de Madrid in 2002. She is currently a lecturer and researcher at the Department of Computing Languages and Systems I of the Computer Science Faculty of the Universidad Rey Juan Carlos in Spain. Her PhD has been published in 2010 by VDM Verlag and it is available with ISBN 978-3639207200. She has published more than 40 papers in international journals such as Journal of Educational Technology and Society, or Computers and Education, and participated in eight national and international research projects. She has been awarded a prize to their novelty of the teaching possibilities of Internet in 2007 and as project leader in 2008. In 2010, she organized the First International Workshop on Adaptation and Personalization in E-B/Learning using Pedagogic Conversational Agents (APLeC) together with Dr. Ismael Pascual-Nieto and Dr. Susan Bull, collocated with the international conference User Modeling, Adaptation and Personalization (UMAP). Currently, she is also co-editor of a Special Issue on Automatic Free-text Evaluation in the International Journal of Continuing Engineering Education and Life-Long Learning (IJCEELL) to be published by Indescience at the end of 2010. She is member of the Artificial Intelligence in Education (AI-ED) Society, LEMORE, LITE, and ADIE.
Ismael Pascual-Nieto is Doctor in Computer Science and Telecommunications by the Universidad Autónoma de Madrid since 2009, and Computer Engineer by the Universidad Autonoma de Madrid since 2005. He has been a researcher at the Computer Science Department at the Universidad Autónoma de Madrid and at the ADENU Artificial Intelligence group at UNED in Spain. He has published numerous papers in journals, international, and national conferences, and participated in several international projects. He has been awarded a prize to the novelty of the teaching possibilities of Internet in 2007 and as an enterprising in 2008. In 2010, he organized together with Dr. Diana Pérez-Marín and Dr. Susan Bull the First International Workshop on Adaptation and Personalization in E-B/Learning using Pedagogic Conversational Agents (APLeC) collocated with the international conference User Modeling, Adaptation and Personalization (UMAP).
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Editorial Advisory Board
  • Galia Angelova, Bulgarian Academy of Sciences, Bulgaria
  • Rafael Calvo, University of Sydney, Australia
  • Dan Cristea, A.I. Cuza University of Iasi, Romania
  • Miguel Gea, University of Granada, Spain
  • Diane Inkpen, University of Ottawa, Canada
  • Pamela Jordan, University of Pittsburgh, USA
  • Ramón López Cózar, University of Granada, Spain
  • Max Louwerse, University of Memphis, USA
  • José Antonio Macías, University Autónoma de Madrid, Spain
  • Mick O’Donnell, University Autónoma de Madrid, Spain
  • María Ruíz, University of Zurich, Switzerland
  • Olga Santos, University Nacional de Educación a Distancia, Spain
  • Erwin Van Lun, CEO and founder Chatbots.org, The Netherlands
  • George Veletsianos, University of Texas, U.S.A.