Usability Evaluation of Hospital Websites in Pakistan

2. Methodology

In order to gather empirical data a questionnaire-based survey was conducted. The survey was conducted using three hospital websites based in Islamabad, Pakistan, represented as Set - 1, Set - 2 and Set - 3. A total of 45 questionnaires divided equally among three sets were circulated randomly among patients, their visitors (relatives), health care professionals and hospital staff. The response was hundred percent which included 28 males and 17 females, as shown in Figure 1.

Figure 1.

Respondent’s gender

The questionnaire was paper based and comprised of total 14 questions; 4 questions were regarding users’ personal information like gender, age, type of user, and how frequently the site is visited. 10 questions were related to the hospital’s website. These questions helped in determining the usage of websites by different users. Each questions had five choices, for analysis we interpreted 1-2 as excellent, 3-4 as good, and 5 as poor. As the questionnaires were distributed randomly, the result showed higher male percentage and majority of the users lie between the ages of 20-40, as shown in Figure 2.

Figure 2.

Age groups of respondents