Article Preview
Top1. Introduction
With the continuous development of mobile internet technology, traditional media and emerging media have begun to integrate in an all-round way. This has become a major trend in the development of the digital era. Over the years, China's university libraries have been committed to building an intelligent service system and promoting its convergence with various media (Tang et al., 2012). However, the smart service system of university libraries has not fully applied the new concepts and technologies under the media convergence environment (Qian et al., 2021). In the current daily service work of university libraries, a large number of service work still relies on a single media to achieve. This has led to the current inability of university libraries to meet the personalized knowledge service needs of students (Zhao et al., 2019). It can be seen that university libraries should coordinate the construction of intelligent service system with media convergence and fully apply new concepts and technologies under the media convergence environment in future reader services (Jie, 2019).
Domestic scholars have carried out research on library intelligent services and made some theoretical achievements. Zhang and Mei (2022) believe that the connotation of library intelligent service covers intelligence, knowledge, and ideality. Song Yu first proposed the concept of context-aware service, then elaborated the characteristics, difficulties, and construction strategies of the library to carry out this service, and finally elaborated the architecture of the library context-aware service (Quan & Lei, 2019). Yin (2021) first explained the meaning of maker space, then analyzed the necessity of introducing the concept of mass innovation into the intelligent service of library, and finally elaborated the intelligent service architecture of university library based on mass innovation from multiple perspectives. Wang and Zhao (2015) proposed the ubiquitous intelligent service system of smart library based on multiple collaborations and designed corresponding guarantee mechanism to improve the service level of smart library.
With the development of information technology and the diversity of information needs of teachers and students, the service mode of university libraries is also undergoing new changes. At present, most university libraries have the function of book information retrieval. Information retrieval makes it easier for students and teachers to find the books they need more conveniently by scientifically and orderly classifying the books in university libraries (Jing, 2019; Tang et al., 2014). With the continuous expansion of college students' enrollment, great changes have taken place in the way college libraries borrow books, greatly changing the original library borrowing and returning models (Zhang et al., 2020). With the upgrading of information and intelligent services, more intelligent consulting equipment and related software systems are applied to the consulting services in university libraries (Li, 2021). When readers encounter problems that need to be consulted in the library, they can ask questions to the library management system through online consultation, which greatly improves the efficiency of information retrieval (Zavaadskas et al., 2011).