Role of Total Quality Management in Digital Literacy for Management Institutes of Odisha

Role of Total Quality Management in Digital Literacy for Management Institutes of Odisha

Pritidhara Hota, Bhagirathi Nayak, Sunil Mishra
Copyright: © 2023 |Pages: 18
DOI: 10.4018/IJeC.316775
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Abstract

In every country's higher education, the management education bears special importance to shape the growth and development of the country as the managers who are the end product of the management institutes take the major responsibilities of making any organization success or failure. This paper explores the role of different stakeholders, specifically the external stakeholders, in implementing total quality management in management institutes. This study identifies the major external stakeholders of the management study and uses an empirical survey taking all the external stakeholders as the unit of the survey. For a collection of data, a total of 40 questions were asked, which come under eight major factors. The principal component methods (PCA) and ANOVA test are used for the data analysis. The result shows the positive impact of different components of TQM on external stakeholders. To ensure quality from the external stakeholder perspective, every management institute has to think about building a quality culture in the organization involving everyone.
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2. Literature Review

It is the quality of the education system that determines the future growth and development of any nation. It helps in eradicating illiteracy which in term leads to reduce ignorance and enhance our vision to reach different dimensions to decide the right and wrong more accurately. Management education focuses on people seeing the world in a rational way for the benefit of all. Student pursues the professional education basically the management education with the prime objective to shape their career and job prospective and also it helps to develop the character and knowledge, so professional education act as an important driver for the social and economic growth and development of any country. The following literature tries to represent briefly the importance of diverse stakeholders of management institutions and the different perspective of the major external stakeholders.

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