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Top1. Introduction
Developing countries in general, and Vietnam in particular, are gradually transforming the management mechanism among organizations, companies, and schools to self-reliance to maximize the organization's human resources and create a professional working environment. This will enhance to bring about high efficiency of the organization. In Vietnam, universities are moving towards autonomy. Thus, it is necessary to reform the management process at those universities, especially the business process in institutions.
Many qualitative and quantitative statistical and analytical methods have been used to analyze and evaluate the quality of scientific publications (Aria & Cuccurullo, 2017). Business process management (BPM) is one of the most available themes in the information sector since, on the one hand, it wrestles with the interplay of people and organizations (Aalst, 2004; Viriyasitavat et al., 2020). A business process can be defined as one set of related tasks or activities that lead to a particular product or service. We can divide all processes into three categories: management processes (to direct the operation of the system), operational processes (the nature of the business activity and a source of added value), and processes. Support processes (to support critical processes) (Wiechetek et al., 2017; Bubenik et al., 2022). A wide range of qualitative and quantitative statistical and analytical methods have been used to analyze and evaluate the quality of scientific publications (Aria & Cuccurullo, 2017). Business process management has been mentioned in numerous documents, and scientists are showing particular interest and the benefits of applying appropriate business process management, and its benefits have been especially appreciated by many individuals and organizations (Gulledge & Sommer, 2002; Plattfaut, 2022). Chaos is inevitable if a unit where business processes management poses the insufficiency of organization and systematization. This is not an exception among universities in business processes management that meet the demand of consistency with the theory and practice of business process management (J. Brocke, 2015; Jurczuk, 2021).
In order to be capable of innovating the business process management at universities in Vietnam, a team of scientists plays a vital role in studying the achievements of business process management in universities. The scientists studied by international researchers make adjustments to reality and apply to Vietnamese universities.
The study team presents the findings of bibliometric analysis of academic papers on research process management that have been included in the Scopus database over the years in this paper. The three main objectives are to (a) summarize the general traits and trends of scholarly publications, the most important source journals, and the most productive researchers; (b) examine international cooperation among nations in this field; and (c) extract the most popular research topics and trends based on word analysis of titles, abstracts, and keywords. Finally, based on the study' findings, suggestions and fixes will be put up for creating operational process management research directions in Vietnamese universities.