Organizational Performance Framework: e-Government Services

Literature Review

Several authors have undertaken studies to suggest e-government frameworks (Pollard, et al., 2006; Siddiqi, et al., 2006; CITO, 2005; GOI, Rajasthan, 2005; Mittal, et al, 2004; Peristeras, et al., 2004; Khoong, 2001; Lyne, et al., 2001; Punia, et al., 2004; McGibbon, n.d.; to name a few).

The broad objectives of these studies include - to design a framework of Customer Relationship Management (CRM) for use in public and private sectors; suggest a framework of digital divide to solve the problem of participation in e-government; design e-governance model for its stakeholders; e-governance solution development platform to lower the cost of developing, deploying, and managing government solutions; Governance Enterprise Architecture (GEA) as a set of domain models; cooperative process knowledge architecture in the EU-PUB21.com project for orchestration of government services; design transformation models for government; a ‘stages of growth’ model for fully functional government; auction model for the public sector; framework to address problem of managing coordination in e-government services; developing a Service Oriented Architecture (SOA) for government; and to enhance e-governance theory towards a general implementation methodology.

Literature review indicates no study has been undertaken to suggest e-government organizational performance framework to enhance effectiveness of e-government services provided by the government departments.