Knowledge Sharing Portal Evaluation: An Extended Analysis of Knowledge Seekers’ and Experts’ Feedback

Km System Technology Framework

Knowledge management (KM) system is a collective term that is used to describe the creation of knowledge repositories, respective interface components, improvement of knowledge access and sharing as well as communication through collaboration, enhancing the knowledge environment and managing knowledge as an asset for an organization. A KM system could be Document based, Ontology/Taxonomy based, AI technologies based or based on network maps or based on more organic approach using social computing tools. A KMS is an integrated multifunctional system that can support all major knowledge management and processing activities such as, Capturing, Organizing, Classifying, Understanding, Debugging, Editing, Finding, Retrieving, Disseminating, Transferring and Sharing knowledge. Considering the fundamental capabilities of KMS described by Jennex (2011) and typical KMS infrastructure topology, Subramanian and Geetha (2011) found a suitable KMS framework, which is mentioned in the Figure 1. This framework represents all the components which make up the KMS for industries as well as higher learning institutions and in particular focused on the needed quality factors to develop a measurement model based which are helpful for measuring the effectiveness of KMS. Some of the commonly used components which make up the KMS are described in the below sections.

Figure 1.

KMS technology framework