A Systematic Literature Review on Hospitality Analytics

2. Materials And Methods

A systematic search of online scientific databases using the platform Ebsco-host, a scientific information research tool, was conducted at the beginning of April 2019. The search was made using several queries containing the keywords “Data Analytics” and “Hospitality.” The first results were 16,934 articles. The inclusion of the time criteria “2000-2019” and “Scientific Reviews” 1,667 articles were listed. Only the articles reporting precise empirical data and a scientific methodology were considered for a more in-depth review (286) (Figure 1), and after exclusion of the articles which do not focus exclusively in Hospitality was listed 124 articles. The articles selected for this systematic review are presented in Annex 1, containing information regarding the bibliographical reference of the publication, the primary attributes researched, and the key findings.

Figure 1.

Flowchart outlining the literature review

Table 1 is shown with the summary of the research attribute referred in the articles analyzed at least ten times.