Timothy Shea

Timothy Shea, D.B.A., is an Associate Professor of Management Information Systems. Dr. Shea first worked in industry and management consulting developing large systems applications and early CASE tools. He received his D.B.A. in Management Information Systems from Boston University. Dr. Shea’s research has focused on the delivery and management of web-based learning and teaching technologies, corporate universities, end-user training, implementation issues around ERP’s, ecommerce, and communities of practice. He has 18 journal articles published, 7 book chapters, 4 training manuals, and over 50 conference presentations. He teaches undergraduate and graduate MIS classes including Advanced Projects, Database, Networking, and E-Business.

Publications

Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance
Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance
Satyanarayana Parayitam, Aktharsha Syed Usman, Bradley J. Olson, Timothy Shea. © 2022. 20 pages.
The objective of the present study is to empirically investigate the relationship between emotional exhaustion and knowledge sharing of individual and organizational outcomes....
Knowledge Sharing Barriers and Effectiveness at a Higher Education Institution
Knowledge Sharing Barriers and Effectiveness at a Higher Education Institution
Omar E. M. Khalil, Timothy Shea. © 2012. 22 pages.
In most of today’s academic circles, faculty knowledge is rarely shared with colleagues in the same institution in any meaningful or systematic way. This investigation sought...
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Timothy Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael Griffin. © 2010. 7 pages.
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single...
Organizational Advancements through Enterprise Information Systems: Emerging Applications and Developments
Organizational Advancements through Enterprise Information Systems: Emerging Applications and Developments
Angappa Gunasekaran, Timothy Shea. © 2010. 430 pages.
Enterprise Information Systems (EIS) allow for the sharing and coordination of information across an organization. Given the global nature of today's business, it has become...
Cultural Impact on Global Knowledge Sharing
Cultural Impact on Global Knowledge Sharing
Timothy Shea, David Lewis. © 2009. 16 pages.
This chapter introduces how culture impacts global knowledge sharing. Effective knowledge sharing (KS), one of the four interdependent dimensions of knowledge management (KM), is...
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Timothy Shea, Ahern Brown, D. Steven White, Catharine Curran-Kelly, Michael Griffin. © 2009. 7 pages.
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single...
Customer Relationship Management (CRM) Metrics - What's the Holdup?
Customer Relationship Management (CRM) Metrics - What's the Holdup?
Timothy Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael Griffin. © 2008. 7 pages.
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single...
Leveraging Digital Multimedia Training for At-Risk Teens
Leveraging Digital Multimedia Training for At-Risk Teens
Timothy Shea, Craig Davis. © 2008.
The digital divide exists in poor countries and wealthy countries, the country side and cities, and across age groups. Useful solutions when trying to “bridge” the digital divide...
The Next Generation of Customer Relationship Management (CRM) Metrics
The Next Generation of Customer Relationship Management (CRM) Metrics
Timothy Shea, Ahern Brown, D. Steven White, Catharine Curran, Michael Griffin. © 2008. 13 pages.
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence exists that a majority of the attempts to implement CRM systems fail, there is a...
Cultural Impact on Global Knowledge Sharing
Cultural Impact on Global Knowledge Sharing
Timothy Shea, David Lewis. © 2007. 20 pages.
This chapter introduces how culture impacts global knowledge sharing. Effective knowledge sharing (KS), one of the four interdependent dimensions of knowledge management (KM), is...
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Customer Relationship Management (CRM) Metrics: What's the Holdup?
Timothy Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael Griffin. © 2006. 9 pages.
Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single...
International Journal of Enterprise Information Systems (IJEIS)
International Journal of Enterprise Information Systems (IJEIS)
Gianluigi Viscusi. Est. 2005.
Global markets and competition have forced companies to operate in a physically distributed environment to take the advantage of benefits of strategic alliances between...
Keeping Up with the Corporate University: Resources for HRM Faculty and Practitioners
Keeping Up with the Corporate University: Resources for HRM Faculty and Practitioners
Pamela D. Sherer, Timothy Shea. © 2005. 27 pages.
The number of corporate universities is increasing by leaps and bounds, and the role of corporate universities is rapidly evolving and becoming more tightly integrated with an...
Leveraging Digital Multimedia Training for At-Risk Teens
Leveraging Digital Multimedia Training for At-Risk Teens
Timothy Shea, Craig Davis. © 2005. 6 pages.
The digital divide exists in poor countries and wealthy countries, the country side and cities, and across age groups. Useful solutions when trying to “bridge” the digital divide...