Nikhilesh Dholakia

Telecommunications networks of India and the People’s Republic of China are among the largest in the world. The two economies have a number of areas for broadband use ripe for...

Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier than...

Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier than...

This article uses concepts derived from the investigation of product and services innovation failures to develop a strategic market framework to help understand why so many...

In industrial societies, and also in developing countries, automobile travel is increasingly associated with pollution, congestion and urban sprawl, entailing social and economic...

Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier than...

Despite rapidly falling costs of hardware, software and telecommunications services, a wide gap persists between rich and poor nations in terms of their capabilities of...

In this keynote chapter, we provide an overview of the emerging global landscape of mobile communications and mobile commerce, circa 2005. We introduce the four core CLIP...

Somewhat behind in the mobile telephony adoption than leading European and Asian markets, the U.S. market caught up in the 2000s. While simple types of mobile data services —...

n this concluding chapter, we gather together the lessons emerging from the patterns of mobile commerce evident in the preceding chapters. Mobile applications, commercial and...

Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier than...

In this keynote chapter, we provide an overview of the emerging global landscape of mobile communications and mobile commerce, circa 2005. We introduce the four core CLIP...

This chapter presents a comparative view of e-business systems designed to extend the benefits of e-business to the poor demographic segments of the developing world and to reach...

Mobile phones, mobile Internet access, and mobile commerce (m-commerce) are growing much faster than their fixed counterparts. Several characteristics of mobile networks make...

n this concluding chapter, we gather together the lessons emerging from the patterns of mobile commerce evident in the preceding chapters. Mobile applications, commercial and...

Telecommunications networks of India and the People’s Republic of China are among the largest in the world. The two economies have a number of areas for broadband use ripe for...

Conceptualizing business-to-consumer (B2C) businesses as an innovative class of technology-infused services yields insights into the factors that may lead to success or failure...

During the 1998-2003 dot-com bust, many Internet-based business-to-consumer (B2C) companies failed to fulfill their initial and alluring promises. Concepts derived from the...

M-Commerce: Global Experiences and Perspectives focuses on the emerging growth of mobile telecommunications and mobile commerce around the world. To provide a global perspective...

This case provides an overview of the roles of the Global Trade Point Network (GTPNet) in facilitating small- and medium-sized enterprises’ (SMEs’) adoption of the Internet and...

In this keynote chapter, we provide an overview of the emerging global landscape of mobile communications and mobile commerce, circa 2005. We introduce the four core CLIP...

Somewhat behind in the mobile telephony adoption than leading European and Asian markets, the U.S. market caught up in the 2000s. While simple types of mobile data services —...

n this concluding chapter, we gather together the lessons emerging from the patterns of mobile commerce evident in the preceding chapters. Mobile applications, commercial and...

This case provides an overview of the roles of the Global Trade Point Network (GTPNet) in facilitating small and medium-sized enterprises’ (SMEs) adoption of the Internet and...

Conceptualizing B2C businesses as an innovative class of technology-infused services yields insights into the factors that may lead to success or failure of such businesses....

This article uses concepts derived from the investigation of product and services innovation failures to develop a strategic market framework to help understand why so many...

Customers vary in their needs, and their wants change swiftly. The Internet and allied technologies enable customers to locate and obtain a variety of services/products and...

With continuing global growth of electronic commerce, consumers have come to exist in electronic “marketspaces” (Rayport & Sviokla, 1994) that are frequently surveilled through...

In industrial societies, and also in developing countries, automobile travel is increasingly associated with pollution, congestion and urban sprawl, entailing social and economic...

Despite rapidly falling costs of hardware, software, and telecommunications services, a wide gap persists between rich and poor nations in terms of their capabilities of...

Customer relationships are increasingly central to business success (Kotler, 1997; Reichheld & Sasser, 1990). Acquiring new customers is five to seven times costlier than...

M-commerce entails transactions conducted via mobile telecommunications networks using communication, information, and payment devices such as mobile phones or palmtop units....

Mobile phones, mobile Internet access, and mobile commerce (m-commerce) are growing much faster than their fixed counterparts. Several characteristics of mobile networks make...

Argued in this chapter is that the key differentiators of m-business comprise a set of the experience/function parameters that set m-offerings apart from e-business....

Successful m-commerce business models depend on complex networks of business relationships, comprising telecommunications service providers, mobile device makers, financial...

This chapter presents a comparative view of e-business systems designed to extend the benefits of e-business to the poor demographic segments of the developing world and to reach...